Refund policy

Refund & Return Policy

We have a 7-day return policy for eligible physical products, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.

To start a return, contact us at admin@direnterprise.online. If your return is approved, we will provide return instructions and a return authorization number. Returns sent without prior authorization will not be accepted.

Customers are responsible for all return shipping costs unless the item arrived damaged or incorrect.

You can always contact us with any return questions at admin@direnterprise.online.

Damages, Defects, or Incorrect Orders

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the issue and packaging so we can evaluate the situation and determine an appropriate resolution.

For projects where the customer does not provide a finalized print-ready file, we cannot guarantee that the final physical product will exactly match the customer’s mental vision, expectations, or intended use. Material types, filament finishes, colors, textures, scaling, layer lines, engraving variations, and production limitations may affect the final appearance of the item.

Mockups, renderings, and sample images are provided for general approval purposes only and may differ slightly from the final manufactured product.

Customers are responsible for carefully reviewing all previews, proofs, dimensions, and material selections before approving production. Once production begins, custom orders are considered final sale.

We reserve the right to replace, repair, or refund defective items at our discretion.

Non-Returnable / Non-Refundable Items

The following items are non-returnable and non-refundable:

  • Digital products, downloads, files, templates, or any product containing digital content
  • Custom-made or personalized products
  • 3D printed products
  • Laser-cut or laser-engraved products
  • Deposits for custom work, design services, setup time, or production preparation
  • Sale items
  • Gift cards
  • Services already rendered

Because digital items can be accessed immediately after purchase, all digital sales are final.

For custom fabrication orders (including 3D printing and laser products), customers are responsible for reviewing all proofs, mockups, dimensions, spelling, and design details before payment approval.

Any requested modifications must be submitted before payment is completed and production begins.

Once a deposit or full payment has been submitted for a custom order, production may begin immediately. Due to the custom nature of these products, approved orders are non-refundable once production has started.

Completed and delivered custom products are considered final sale unless the item arrives damaged, defective, or materially different from the approved design.

Exchanges

We do not offer direct exchanges for custom or digital items.

For eligible physical products, the fastest way to receive a replacement item is to return the approved item and place a new order separately.

Refunds

If an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, refunds will be issued to the original payment method. Please note that processing times may vary depending on your bank or credit card provider.

Original shipping charges are non-refundable.

For approved non-custom physical product returns, refunds may be subject to a restocking fee and return shipping costs.